Responses to commonly asked questions

Frequently Asked Questions FAQs

Updated September 9, 2021 - 12:00 pm

Please check back regularly as this page will be updated as new information becomes available.

General Questions

How is Madison College addressing COVID-19?

Madison College will continue to evolve with current health recommendations.

What is the current status of Madison College campuses? 

Madison College campuses are open. Classes continue to be offered through a variety of in-person, online and hybrid formats. You can meet with our support teams in person, virtually or by telephone.


What are the health and safety protocols I will need to follow when I come to campus?

Madison College will require everyone in our community to follow safety safety protocols:

  1. Do not come to campus if you are experiencing any COVID symptoms, even if you are vaccinated. Stay home from work, school and other activities and get tested.
  2. Wearing a face covering while on campus is required for everyone, including those who have been vaccinated.
  3. When possible, respect a physical distance of 3-to-6 feet from others.
  4. Everyone is asked to maintain good hygiene with frequent handwashing.
  5. Signage indicating physical distances, elevator practices and room capacities will remain to assist those choosing to follow the recommendation.

What should I do if I have been exposed to COVID-19 or have symptoms? 
If you have been exposed to COVID-19 or have symptoms, please contact the COVID Screener at 608.243.4880 or covidscreener@madisoncollege.edu for support and instructions. Do not come to campus if you are exhibiting symptoms or test positive. Requirements may differ, depending on vaccination status and other nuances. The Health Screener will provide instructions based on your own unique circumstances.  

Are quarantining requirements different if you have been vaccinated? 
You may not need to quarantine, but every situation is unique. Please contact the Health Screener regardless of vaccination status. 

What communication can I expect if one of my classmates has been diagnosed with COVID-19? 
If a fellow on-campus classmate has been diagnosed with COVID or was exhibiting symptoms, to protect individual privacy you will not receive a communication from the college regarding that person’s health. You may, however, receive communication from the Health Screener for the purposes of contact tracing. If you do not hear from the Health Screener, no action is needed from you. 

When do I need to wear my mask? What if I have a health condition that prevents me from wearing a mask?  
Masks are required for everyone who is inside a Madison College campus building. Masks should only be removed occasionally for eating and drinking. If you have a health condition that prevents you from wearing a mask, please reach out to Disability Resource Services staff to discuss options to meet your learning and student service needs. 

What are my options if I cannot come to campus because I am positive for COVID-19, am symptomatic or need to quarantine? 
If you are unable to come to campus because you need to quarantine, because you are symptomatic, or you are ill with COVID-19 (as directed by the health screener and/or medical provider), you will need to contact your faculty member to make arrangements regarding your course work. 

When contact tracing, what is considered “close contact?” 
Close contact is defined as being within six feet of a positive individual for greater than a cumulative 15 minutes in a 24-hour period. 

Is Madison College considering requiring vaccines for employees and students? 
Madison College is not requiring employees or students to be vaccinated to work or study. However, there are external organizations and industries that require vaccination for specific programs or learning experiences. We are working to respectfully comply with these mandates. Employees impacted by these situations have received communications from their dean or human resources business partner. Students impacted by these situations are made aware of the required health protocols by their faculty member.  The faculty member and Disability Resource Services staff will work with any student to ensure the student can meet the necessary requirements of the course, when and where possible. 

How will the college communicate with me? 

Madison College is committed to timely, accurate and honest communication to our entire community. Our latest updates will be sent via email and posted on our website pages devoted to COVID-19 updates or follow news updates we provide on our official TwitterInstagram and Facebook accounts. 


What if I experience or observe harassment or discrimination? 

Madison College is committed to providing a safe space for all students, employees and staff. Prejudiced behavior violates our values and our policies, and should be reported. If you experience or observe harassment or discrimination, Madison College’s Harassment and Discrimination Policy outlines how to address and report these types of unacceptable incidents. 


I work to pay for college, but I lost my job due to COVID-19. How can the college help me stay in school?

If you are experiencing financial challenges due to COVID-19, you may be eligible for a COVID Impact Grant or other emergency assistance.


How do I get access to Wi-Fi and a computer to take online courses?

If you are a currently registered student, Madison College will loan you a laptop and a Wi-fi hotspot free of charge.


Is Wi-Fi available on campus?

Madison College has installed additional wireless access points in campus parking lots. Students who need internet access can come to these campuses by car to access secure internet wi-fi. 

Key Information: 

  • This secure Wi-Fi is available between 7 a.m. – 8 p.m., 7 days/week. 
  • The network is Madison College’s secure Wi-Fi – MC-Secure. 
  • Users will need to log in with valid Madison College-issued username and password. 
  • You must park only in designated spaces while using Wi-Fi. 
  • You must arrive in and remain in a vehicle while practicing mandated social distancing at all times. 
  • Public Safety will monitor these areas at Truax. Regional campus parking lots are monitored 24/7. 

Wi-Fi is available at the following specific campus locations.

Madison Campuses: 

  • Truax – parking area north side of Health and Information Technology Building 
  • Goodman South – parking area nearest back/south entrance 

Regional Campuses: 

  • Fort Atkinson – parking area – first, second rows of parking area on north side of building 
  • Watertown – parking area – first and second rows 
  • Portage – parking area – first and second rows 
  • Reedsburg – parking area on east and north sides of the building 

In addition, Madison College is now a member of eduroam, a secure network service available to Madison College students.  Eduroam (education roaming) is a secure network service available to Madison College students. You can use your Madison College credentials at any eduroam-enabled school and get instant network connectivity. This also means visitors from participating schools can get wireless network connectivity at Madison College campuses.   

UW-Madison and UW-Platteville are eduroam members. Use your Madison College credentials to connect to the eduroam Wi-Fi if you are in range of UW-Madison and UW-Platteville campuses. Find additional eduroam locations using the locator map. 

Additional Assistance 

If you need help logging into MC-Secure WI-FI, please contact the Student Help Desk at 608-243-4444. 

How do I know if information I’m hearing is accurate? 

Identifying and relying on credible sources is especially critical as information related to COVID-19 moves quickly. Be sure to verify the source of everything you read and hear. Whenever possible, rely on information directly from an official school, government, public health and reputable media report. Find the latest COVID-19 information here: