Complaint Process

We are committed to providing a safe and confidential space for you to voice concerns and complaints. If you encounter a problem on campus or feel you have been treated unfairly, you should first try to resolve the issue informally with the individual(s) directly involved. Many issues can be resolved by meeting with the other person and calmly and honestly communicating the concern(s).

If you are not satisfied after working informally to resolve the concern, you may use the form provided below to file a formal complaint with the Dean of Students Office. 

Report Concern or Complaint

Formal Complaint Process

Step 1: Submit the Online Form.

Step 2: Review of Concern. Once the form is received, the Dean of Students will review the concern and may take any number of actions. These include but are not limited to contacting others for more information, requesting more information from you (required to be provided within 7 days), or meeting jointly or separately with individuals involved. 

If the complaint reveals employee performance concerns, it will be referred to that employee’s supervisor. You may be contacted during that investigation.

Step 3: Outcome. Every attempt is made to resolve all concerns and complaints within 14 calendar days of the form submission. However, if your concern is related to a Dispute of Charge or Refund Request, please allow up to 60 calendar days to receive an outcome. A record of all concerns and outcomes will be documented and filed in the Dean of Students Office.

Please note that this process does not replace other college procedures such as academic integrity, final grade dispute, or harassment/discrimination.

Complaint Appeals Process

The right to appeal is limited to significant procedural lapses or the appearance of substantive new evidence not available at the time of the original decision. Note that deliberate omission of information by the appealing party in the original investigation is not grounds for appeal.

  • Submit an appeal in writing no later than five (5) business days after initial outcome notification. The request should be addressed to the appropriate Vice President or the Provost at Madison College.
  • You are welcome to consult with Conflict Management Services about the appeals process, including assistance with identifying the appropriate administrator to review the appeal.
  • You will receive an official response to your appeal from the appropriate administrator within thirty (30) business days of the filing.

Students have the right to file a complaint with the Wisconsin Technical College System. 

Students enrolled in an online distance education program conducted across state lines may file a complaint with the Distance Learning Authorization Board.